You can have the overpayment for utilities sent to your account

You can have the overpayment for utilities sent to your account
You can have the overpayment for utilities sent to your account

“We return overpayments to customers in the form chosen by them, i.e. by bank transfer to their account or by money order. We primarily transfer small overpayments of up to two hundred crowns to the next billing period. If the customer also requests that this overpayment be sent, we will of course send it,” said innogy spokesman Martin Chalupský.

At ČEZ, the customer already chooses when signing the contract whether he wants to spread any overpayments into advances for the next period, or whether he wishes to pay them by bank transfer. “If he changes his mind, of course we allow this setting to be changed,” said spokeswoman Alice Horáková. The client can do so himself within the MY ČEZ application, or at customer centers and call centers.

In case of problems, count towards advances

In the event that the supplier keeps the overpayment, it is possible to include it in the advances. “First of all, the consumer should always send the supplier a written request to pay the overpayment. If he remains unresponsive, he can gradually erase the debt from the advances, based on the act of set-off, or he can recover the debt through a dispute procedure,” said Markéta Zemanová, a member of the Council of the Energy Regulatory Office.

However, in the case of set-off, the consumer must inform the merchant that he will not pay the deposit because he is setting off a claim represented by an overpayment.

If the supplier does not respond, Petr Šmelhaus from the consumer organization dTest recommends finding another one and terminating the contract. “When the contract is terminated, every supplier must return the overpayment,” he said.

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The article is in Czech


Tags: overpayment utilities account


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