Seller: 13th gen Intels are leaving more than 11th, 14th gen is a disaster

Although complaints have been appearing in discussions and on some websites (usually those whose editors have encountered the problem themselves) since February, the situation received wider media attention only in the first half of April, when complaints from Asian sellers first appeared about the number of complaints and then the media noticed an unusually high number of negative user reviews on the website of the NewEgg e-shop. Eventually, Nvidia, tired of responding to user complaints about stability, told users of 13th and 14th generation processors to take up these issues with Intel.

Nvidia statement referring user to Intel (Nvidia)

Meanwhile, the end of the powerful 13th generation processors has been announced, the last retail pieces will be available to order from Intel next month, in May.

More and more reports also suggest that it’s not a software problem (although the boom in cases at the turn of winter and spring might indicate that), such as a BIOS bug or a Windows update, which would be behind the instability. The problem disappears the moment the user replaces the processor with another piece (albeit of the same model). The question is primarily whether the processors are defective in some respect already from production, or whether the claimed pieces underwent some clearly definable impulse that caused the damage.

(MLID)

An employee of one of the largest American retailers (theoretically, it could be Amazon, NewEgg, MicroCenter, etc.) has now commented on the situation, of course anonymously. According to him, the situation was not good already in the 11th generation (Rocket Lake), but it was only sold for a relatively short time (and relatively little), so with the release of the 12th generation (Alder Lake) everything seemed to be resolved. With the 13th generation (Raptor Lake), however, according to this source, the number of complaints has risen above the level Rocket Lake and the 14th generation (Raptor Lake-refresh) already describes as a disaster.

Smaller sellers, who were approached by the MLID YouTube channel, should also evaluate the situation in a similar way.

The problem should also be that Intel is taking longer and longer to process complaints, which may indicate that the number of cases is increasing and Intel is no longer able to handle them so quickly.

The most surprising thing about the whole situation is that Intel hasn’t made a concrete statement yet – so far it has only mentioned that it records cases of instability in some games, but there has been no official statement that would bring clarity to the situation. However, it still handles complaints, which is probably the most important thing for users.